Help Page

Frequently Asked Questions

Photos & Videos
1. How do I upload photos?
2. Why haven't my photos been posted?
3. What are the content guidelines for photos & videos?
Safety & Abuse
4. How do I report inappropriate content and behavior, or underage users?
5. What can I do if another Haitianfriendfinder user is harassing me?
6. I am receiving spam in my Inbox.
7. How do I report a copyright violation?
Login & Profiles
8. How do I set my profile background and color?
9. I can't log in to my account.
10. I forgot my password.
11. How do I change my personal information and settings?
12. How do I add music to my profile?
13. How do I delete my account?
14. How do I change language?
Other
15. How do I report an error?
16. How can I prevent other members from rating me?
17. How do I use Haitianfriendfinder email?
18. How can I get more people to visit my profile?
19. How to use the Instant Message and the webcam
20. How to invite your friend to haitianfriendfinder.com
21. How can I have full access of my facebook page while I am in haitianfriendfinder.com

1. How do I upload photos?
You can upload photos via my profile, up load Pictures link, then create your personal Album on your pictures page on the Haitianfriendfinder Website then add pictures.
Photos cannot contain nudity, obscene language, or violent, offensive or copyrighted material must be less than 5MB and in GIF, JPG or PNG formats. If you send the message with a subject, that subject will be used as the caption.

Photos must first be approved before becoming available. This usually takes only a few minutes. If your pictures still aren't uploading please send us an email at support@haitianfriendfinder.com with a description of any error messages.

2. Why haven't my photos been posted?
Your photos should appear on the site within a few minutes after you send them in If they aren't there after a few hours, please contact us or email support@haitianfriendfinder.com and send us any error messages you receive.

3. What are the content guidelines for photos & videos?
Photos and videos can't contain nudity, foul language, lewd gestures, drugs, weapons, links to other Websites, or slurs or hate speech of any kind. We also don't allow copyrighted material. Accounts may be deleted for repeated and/or flagrant violations. Please make our lives easier and follow the rules. For more details read our Terms of Service.

4. How do I report inappropriate content and behavior, or underage users?
Please report all inappropriate content, behavior and underage users by using the Report link on the photo and video or profile pages, or contact us or email support@haitianfriendfinder.com with the details of the profile or content in question and details of the offense.

5. What can I do if another Haitianfriendfinder user is harassing me?
All sites have losers unfortunately, the best advice we can give is to simply ignore them, and most of the time they will soon leave you alone. You can also set your profile privacy under Privacy Settings. In chat rooms, you can use the ignore feature under Options. If it persists, please report the user using the Report link located on their profile page, or contact us or email support@haitianfriendfinder.com with the user's name and profile details. Note that false reports may result in account deletion.
Unfortunately, it's impossible to prevent people from posting information here or on other Websites, chat rooms, instant messengers, etc. We do our best to enforce the site's Terms of Service. If appropriate, we will delete information from posts and/or cancel accounts when necessary. We also recommend that you read and follow our safety tips and suggestions.

6. I am receiving spam in my Inbox.
Sorry to hear that! We're always working to improve our spam filters and hopefully it will stop soon.

7. How do I report a copyright violation?
If you believe that your work has been copied and posted on Haitianfriendfinder in a way that constitutes copyright infringement, please provide our Designated Copyright Agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on Haitianfriendfinder; (iv) your address, telephone number, and email address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Haitianfriendfinder 's Designated Copyright Agent for notice of claims of copyright infringement can be reached as follows: Designated Copyright Agent, AFC Connections Inc, 6743 Sunset Strip Sunrise, Fl 33313; Attn: Designated Copyright Agent; and email: copyrightagent@haitianfriendfinder.com.

8. I can't log in to my account.
If you're having trouble logging in, first verify you're using the correct username and password. If that fails, try clearing your browser's cookies and cache and then attempt to log in again. If none of the previous suggestions work, check that the profile still exists by search for it on the site. If you cannot find your profile, it may have been deleted if it was found to violate our Terms of Service, or just contact us at support@haitianfriendfinder.com

9. I forgot my password.
Have you tried clicking on the Forgot Password link on the Login page? You will need to have a valid and current email address on file in your account, so we can email your password to that address. If you don't have an email address in your account, we unfortunately can't send you your password.

10. How do I change my personal information and settings?
To change your profile, click Edit Profile on your Home page. To change settings on your account, such as notifications and privacy options, go to Account Home on your Home page.

11. How do I add music to my profile?
To add a song to your profile, browse our Featured Artists or other user profiles, find a song you like, and click the Add to Profile button. You can have one song at a time on your profile.

12. How do I delete my account?
We're sorry to hear you want to remove your account. If you wish to permanently remove your account, click the Delete Profile link located under Profile, Edit Profile, then Delete profile to the right side of the page.

13. How do I change language?
If you would like to switch from English to French, look for the Haitianfriendfinder French link at the bottom of the Home or My Home pages. Once you switch, the site will appear in French until you change it back, even if you log out. Click here for Haitianfriendfinder French.

If you would like to switch back to English, look for the Haitianfriendfinder English link at the bottom of every page. Click here for Haitianfriendfinder English.

14. How do I report an error?
Contact us or email support@Haitianfriendfinder.com with the details of any error you encounter on the site, as well as the computer operating system and Web browser version you are using, time of error, exact error and any message received. With that info we should be able to fix just about any problem in a snap!.

15. How can I prevent other members from rating me?
Removing your profile photo will disable the rating feature.

16. Is there a charge to use Haitianfriendfinder on my phone?
We don't charge anything to use Haitianfriendfinder, but your wireless operator may charge for using mobile Internet or text messaging.

17. How do I use Haitianfriendfinder email?
Your Haitianfriendfinder account includes totally free email! Your email address is your username@Haitianfriendfinder. To send messages go to Messages, where you can read messages in your Inbox and send new ones. Please be aware that HFF Email does not support photo or file attachments of any kind.

18. How can I get more people to visit my profile?
Follow these tips to get more traffic to your profile:

1. Participate in as much of the site as you can. Talk to people in chat rooms, post in the forums, request friends, etc. This is a sure-fire way to generate interest in you and your profile.

2. If you use any other sites like Haitianfriendfinder or have a blog, add links to your haitianfriendfinder profile

3. Make your profile interesting! Upload your photo, customize the background and colors, and post lots of info that is real and unique to you.

19. How to use the Instant Message and the webcam
1. Log in to Haitianfriendfinder.com
2. Send Friend Request
3. Look at the bottom of the page you will see an instant message box, click on how’s online.
4. Start chat, send video/audio request, right on instant message menu bar.

20. How to invite your friend to haitianfriendfinder.com
1. Log in to haitianfriendfinder.com
2. Click on invite friend icon
3. Choose option email provider or social network
4. Enter user name and password
5. Ask your friend to join you here at Haitianfriendfinder.com

21. How can I have full access of my Facebook page while I am in haitianfriendfinder.com?
1. Log in to haitianfriendfinder.com
2. Click on profile
3. Look for Facebook to the left of the second menu bar
4. Click on Facebook
5. Add your user name and password to log in on Facebook, and then allow it.